You want the power of a secure and proven CRM, with the ability to customise to suit your needs. SugarCRM offers on-premise options designed for small business up to enterprise level needs. You control your data, how it’s managed and where it’s located. With SugarCRM on-premise, you get full sales and customer support features and great capacity to integrate with your other systems, all supported by an award winning user experience.
SugarCRM Product Suite
Improve your sales and boost efficiency with Sugar Sell. This easy to use but powerful CRM is recognised around the world as a leader in user experience, supported by powerful architecture that can be customised to suit your needs. With sales pipelines, forecasting, call management, easy integration with your other systems, Sugar Sell gives you the tool you need for your sales goals.
Deliver outstanding customer service with Sugar Serve. With automation of complex tasks, easy access to the latest and most relevant customer data, Sugar Serve delivers case management, SLA management, Case routing and Customer self-service, all supported by powerful reporting and analytics. All of this is built on the famous SugarCRM user-experience, loved by users around the world.
You have a problem. You know you need to get a clear view of how your customers engage. More importantly, you need your customers to get a clear view of you. You need your staff to follow processes that you know work, but don’t take a PHD to learn. What do you do? Use the Customer Journey plugin. It’s an essential tool to improve sales.
Chances are you use Microsoft 365 or Google G Suite. What you want to do is connect your emails and calendars to SugarCRM. Sugar Connect is your answer. Easy to use and learn, Sugar Connect lets you sync to SugarCRM, while allowing you to see sugar data directly in your mail system.
You need more than data. You need business intelligence you can act on. Sugar Discover is an AI driven tool that gives you a view into past, current and project future performance. It constantly analyses the key sales and other performance data in your system and will let you know if it detects any anomalies. Sugar Discover turns your business data into a tool you can use.
Wouldn’t it be good to know if the company you’re calling has just been in the news? Perhaps they’ve opened a new subsidiary, or recently been acquired. Sugar Hint brings this information and more to you without the effort of manually searching for it. Use Sugar Hint if you want to stay current and informed.
We know that we need to talk to our clients using their own preferred platforms. Sugar Live is the tool you need if you want to connect via chat and calls. Integrating with Sugar Serve, your customer support team have the most important client information at their fingertips, all while on the phone or chat. Increase your customer satisfaction by using Sugar Live.
You have a lot of options when it comes to marketing tools. Sugar Market stands out from the crowd by integrating seamlessly with your SugarCRM lead and contact data, while providing all the tools and reporting your marketing team needs. Sugar Market is easy to use, powerful, effective and a smart addition to your communications strategy.
Hit sales targets faster with Sugar Predict. This AI driven tool analyses your current leads and opportunities to give your team recommendations on those prospects most likely to buy. Equipped with this information your sales team can focus their efforts on the clients most likely to convert, and be better informed about those that need extra work.