No-Code CRM Workflow Automation for Australian Government

Why Australian Organisations Choose Creatio

Speed to implement, No-Code and AI platform embedded, not an add-on. High ROI.

Capability	Public-Sector Benefit
No-Code Freedom	Configure permits, service requests or grant workflows in weeks without writing code, easing strain on limited IT teams.
AI-Native Platform	Generative & predictive AI drafts citizen emails, flags out-of-normal patterns and surfaces next-best actions for frontline officers.
IRAP-Aligned Security & Data Sovereignty	ISO 27001-accredited cloud with on-shore data centres and controls mapped to ASD ISM & Essential Eight. (creatio.com)
Seamless Integration	Open REST/OData APIs and 300 + marketplace connectors link Finance One, TechnologyOne, GIS, telephony and legacy LOB apps.
Proven ROI	Agencies tapping national buying-power saved 20 % on digital services in FY 2023-24—Creatio’s subscription model fits the same cost-efficient trend. (Digital Australia)

Let’s Get Going!

Core Use-Cases for State and Local Government

Customer Requests & Service Centres

Omni-channel lodgement (web, mobile, call-centre), SLA timers, Snap-Send-Solve-style photo capture.

Permits, Development & Licensing

Online lodgement, automated assessment workflows, fee calculation, renewal reminders.

Grants & Community Funding

Application scoring, milestone payments, impact reporting.

Asset & Field Maintenance

GIS overlays, mobile work orders, contractor management, audit trails.

Compliance & Audits

Central register of statutory obligations, evidence repositories and automatic deadline alerts.

Community Engagement & Consultation

Targeted email/SMS campaigns, sentiment analytics, event registration and satisfaction surveys.

The Pain We Hear from Government Stakeholders	How Creatio + CRM Strategy Solves It
Complex, Siloed Data	A single no-code data model and 300 + connectors merge information from GIS, Finance One, legacy ERPs and SharePoint into one trusted source, eliminating re-keying and sync headaches.
Legacy Systems Block Digital Plans	Low-code APIs wrap around ageing core apps so you can automate new workflows without a risky “big-bang” replacement—modern UX outside, legacy stability inside.
Manual Form Validation & Reviews	AI-assisted data capture, rules-based approvals and e-signatures slash turnaround times while keeping audit trails for FOI and records-management obligations.
Rising Costs, Shrinking Budgets	Subscription licensing avoids large capex, while no-code change requests shift work from expensive contractors to trained internal “citizen developers.”
Integration Bottlenecks	Event-driven architecture and pre-built adapters (e.g., TechnologyOne, Objective, ArcGIS) remove the “swivel-chair” effect and ensure real-time sync across platforms.
Inconsistent Data & Processes	Standardised templates for permits, service requests and grants enforce uniform data structures, reporting and statutory compliance across council operations.

The Pain We Hear from Government Stakeholders

How Creatio + CRM Strategy Solves It

Complex, Siloed Data

A single no-code data model and 300 + connectors merge information from GIS, Finance One, legacy ERPs and SharePoint into one trusted source, eliminating re-keying and sync headaches.

Legacy Systems Block Digital Plans

Low-code APIs wrap around ageing core apps so you can automate new workflows without a risky “big-bang” replacement—modern UX outside, legacy stability inside.

Manual Form Validation & Reviews

AI-assisted data capture, rules-based approvals and e-signatures slash turnaround times while keeping audit trails for FOI and records-management obligations.

Rising Costs, Shrinking Budgets

Subscription licensing avoids large capex, while no-code change requests shift work from expensive contractors to trained internal “citizen developers.”

Integration Bottlenecks

Event-driven architecture and pre-built adapters (e.g., TechnologyOne, Objective, ArcGIS) remove the “swivel-chair” effect and ensure real-time sync across platforms.

Inconsistent Data & Processes

Standardised templates for permits, service requests and grants enforce uniform data structures, reporting and statutory compliance across council operations.

No-Code CRM Workflow Automation for Australian Government

Why Australian Organisations Choose Creatio

Speed to implement, No-Code and AI platform embedded, not an add-on. High ROI.

Core Use-Cases for State and Local Government

How Creatio Helps

How we work with you

Download your No-Code / AI Playbook here

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