CRM Strategy

Privacy Policy

It is CRM Strategy’s policy to respect your privacy regarding any information we may collect from you or which you may provide to us, in the circumstances set out below. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, safeguard and otherwise make use of your personally identifiable information (“Personal Data”).

We will only collect and use your Personal Data where:

  • we have lawful grounds to do so, including to comply with our legal obligations;
  • we are performing a contract with you for our services; and
  • we have legitimate interests in using your Personal Data and your interests and fundamental rights do not override those interests.

We handle your Personal Data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In this policy, “Personal Data” means “personal information” as the Privacy Act defines it.

We also comply with the EU General Data Protection Regulation ((EU) 2016/679) (“GDPR”) when we handle Personal Data about people in the European Union. For the purposes of the GDPR, we, CRM Strategy, are the “data controller”. If you have any questions about this policy or about how we use your Personal Data, please contact us via our contact details at the end of this policy.

This policy is effective as of 1st January 2019. We review our privacy practices on an ongoing basis, and as such we may change this privacy policy from time to time. Please check this page frequently to ensure you are familiar with its current content.

1. Personal Data we collect via our website www.crmstrategy.com.au (the“Website”)

Personal Data that you provide to us

We only collect Personal Data where you choose to interact with us on the Website in the following ways:

Our contact form

When you send us a message through the contact form on our Website, we collect the details you enter, such as your name, email address, phone number, organisation and message. We use them only to respond to your enquiry and to follow up with you about it. We store them securely and keep them only for as long as we need them for that purpose.

The contact form uses Google reCAPTCHA to protect the Website from spam. reCAPTCHA collects information about your device and how you use the form, and sends it to Google. Its use is subject to Google’s Privacy Policy and Terms of Service.

Data that we collect automatically

We automatically collect certain information when you visit our Website – such as the type of browser and operating system you are using, and the domain name of your Internet service provider. We do not link this information with any Personal Data.

We may also collect data automatically through our use of cookies on the Website. Please see our cookie policy to find out about the types of cookies we set and why, and how you can adjust your settings to disable cookies.

2. Use of your Personal Data

We will only use your Personal Data when the law allows us to. Most commonly, we use your Personal Data to:

  • process and manage your use of our website;
  • respond to your questions, comments and requests;
  • improve our services and Website through analysis of information.

3. Sharing of your Personal Data

We will never sell, rent or give away your Personal Data.

We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below:

We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the information to provide those specific services to us. Please note that we have appropriate data privacy safeguards in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.

Some of these providers, such as Google, may store or process information outside Australia, including in the United States. Where that happens, we take reasonable steps to make sure your Personal Data is handled in line with the Australian Privacy Principles and, where it applies, the GDPR.

4. Keeping your Personal Data secure

We have implemented security policies and technical measures to safeguard the Personal Data we collect. We maintain physical, electronic and procedural safeguards that comply with applicable law, including the Privacy Act and, where it applies, the GDPR, to safeguard Personal Data from accidental loss, destruction or damage and unauthorised access, use and disclosure.

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the Privacy Act requires.

5. Retention periods for use of your Personal Data

We will use and store your Personal Data only for as long as necessary, bearing in mind the uses of your Personal Data as described in this privacy policy and otherwise as communicated to you. We review the Personal Data we hold at regular intervals and delete permanently or anonymise any Personal Data which is no longer necessary.

6. Children

This Website and our services are aimed at adults, and we do not knowingly collect any Personal Data relating to children aged under 15 years old. If you are under the age of 15, please do not provide us with any of your Personal Data, including your email address.

7. Access to and control over your Personal Data

You have legal rights under applicable law in relation to your Personal Data. You can ask the following questions, or take the following actions, at any time by contacting us via email info@crmstrategy.com.au or via our postal address:

  • see what Personal Data we hold about you (if any), including why we are holding it and who it could be disclosed to;
  • ask us to change/correct your Personal Data;
  • ask us to delete your Personal Data;
  • object to the processing of your Personal Data;
  • ask us to restrict the processing of your Personal Data;
  • withdraw any consents you have given us to the processing of your Personal Data; and
  • express any concerns you have about third parties’ use of your Personal Data.

We will respond to your request within 30 days. We may need to confirm who you are first. Accessing or correcting your Personal Data is free.

8. Change of purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to have an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

9. Complaints

If you think we have breached the Australian Privacy Principles or the GDPR, please contact us using the details below. We will look into your complaint and reply in writing within 30 days.

If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au. If you are in the European Union, you can also complain to the data protection authority where you live.

10. Contact Us

Our full details are: CRM Strategy

Email for Privacy Questions:info@crmstrategy.com.au

Postal Address: 1A, 88 Ricketts Road, Mt Waverley, Victoria, 3149, Australia