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Technical support

CRM Strategy offers support for all products and services. All requests for support are logged via an automated ticketing system. Works conducted are supported by a full warranty, while out of warranty support requests are billed in 15 min blocks of time.

All work is reported back to the customer, detailing the issue, ticket number, log date, resolution and time to resolve.

Proactive support such as proactive server support packages are also available, where CRM Strategy staff regularly health-check the state of your system and advise of any potential issues.