The decision to implement a CRM requires a change to existing practices. It doesn’t matter how good a CRM is if your staff don’t use it properly.
With over 25 years’ experience in introducing CRM systems to businesses, we know the points of resistance, and also how the enthusiasms of implementing a new system can impact its long-term viability. (Hint – don’t turn everything on at once).
We coach managers and staff towards a successful adoption of the CRM and related processes, or offer plans that managers can run independently.