– The Sugar Knowledge Base Tool –
The issue of Corporate memory is a key productivity concern. When business-rules and hard-won intelligence leaves the room along with a retiring staff member, the business has both a risk and a gap. From a continuity point of view, Sugar has a number of flexible tools to ensure business processes are captured.
In this first of a three-part series, we’ll be looking at Sugar’s Knowledge Base.
The Knowledge Base is a standard component of Sugar and enables your organsiation to record and organize documents or articles in an easily accessible method for your users, or users connecting via your Sugar Portal.